Saturday, 20 December 2014

Intellicom acquires Smartport’s customer base for an undisclosed sum

Indigenous unified communications service provider, Intellicom today announced it has acquired the customer base of Smartport Systems SSI Ireland Ltd., a provider of telecoms services primarily to the retail and hospitality sectors, for an undisclosed sum.

Under the terms of the deal, Intellicom will switch Smartport’s customers to its IP-based communications service with immediate effect, assuming full responsibility for the delivery and technical support of all voice, data and networking requirements.

The customer base includes some of the capital’s best known retail and hospitality brands including Rolys, O’Donoghues, The Exchequer, Fade Street Social, Paddy Cullens, Trocadero and The Mercantile.

Commenting on the deal, Neil Wisdom, managing director with Intellicom said:

“This acquisition represents another step in our mission to bring simple, cost-effective and reliable communications services to Ireland’s business community. In extending our brand footprint into retail and hospitality, these businesses have responded positively to our philosophy of providing a single source of cost-effective communications services that will help retailers to offer enhanced in-store experiences and stand out from the crowd.”

Intellicom has developed iConnect, a single set of communications services, with options specifically tailored to the unique requirements of retail and hospitality. A single contract delivers on premise or hosted multi-site telephony with central reservations capabilities, resilient high-speed broadband, secure public Wi-Fi and other network services which support IP connected CCTV, Sports/News TV, digital signage and lightning fast IP-based credit card services.

“IP-based communications offers much more business flexibility,” added Neil Wisdom. “Consider the case of a restaurant with a small number of branches. Suddenly, you can have free, private telephony between sites, centralised reservations to maximise bookings across the chain and all with a professional service wrap underpinned by enterprise-grade security and pro-active management.”

“The team at Intellicom really understands our business needs,” said Carol Barden, general manager at O’Donoghue’s bar in Dublin. “Moving our communications to IP under a single contract enables us to make significant cost-savings while still enjoying premium communications services that offer great customer experience. The service is scalable and that means we can increase or decrease capacity as seasonality dictates.”

Intellicom was founded in 2005. The company has grown strongly since establishment and specialises in software development for telephony and contact centre solutions, voice and data telecoms services and IP-based networking for wholesale and retail public and private organisations of all sizes. Its flag ship telephony and softswitch product, Intellicom ICP (Intelligent Communications Platform), powers many well-known brands such as call centres, 11890 and Autoline Insurances, and private sector organisations such as Sentenial, Maynooth Business Campus, Sports Surgery Clinic, Europcar and Carton House Estates.