Tuesday, 9 January 2018

Field Service Summit - UK

  • Does your company excel in delivering service excellence?
  • Do you have unique anecdote to tell about your customers’ experience with your offerings?
  • Do you want to share your wealth of expertise and knowledge with like-minded peers?
  • Are you a disruptive thinker and a resourceful doer?
Tell us all about it and join the Field Service Summit UK Speakers’ Club!
Join us @ 3rd Annual Field Service Summit 2018 in Coventry on April 11, 2018 and share your perspective on "Combining a Service Culture with a Customer-Centric Leadership".

Let us know you capitalize on tech/process to improve service delivery and customer experience.
Get your “Wow Moment” and tell of your company successes.
By speaking @ Field Service Summit, you become part of our exclusive Field Service Leaders Club UK along with other senior executives of aftermarket/customer service, operations, business transformation digital innovation & field service from top UK manufacturing and industrial companies.
Topics you can talks about include but not limited to: 
  • Customer engagement & Customer-Centric Leadership
  • Customer Experience & Expectation Management
  • Transforming your customer into a brand advocate
  • From Servitization to Digitalization and into Customer Centricity
  • IoT System Integration & Technology Upgrade 101 (merging physical & digital assets)
  • VR or not VR: Overcoming field technicians' opposition to new tech/gadgets adoption
  • Process Performance Metrics & Benchmark for Service Excellence